🔄 Return & Refund Policy

Effective Date: August 2025

📌 1. Introduction

This Return & Refund Policy explains the rules and conditions under which customers can request returns or refunds for products purchased through our platform. Since we operate a collaborative platform connecting multiple stores—including Clothing, Mobile Accessories, Computer Accessories, and Grocery vendors—each store handles their own orders, payments, deliveries, and return requests. This policy provides a common structure while recognizing each store's individual responsibility.

🛍️ 2. Applicable Product Categories

This policy applies to the following product categories:

• 👗 Clothing & Fashion Accessories
• 📱 Mobile Accessories (chargers, cables, earphones, etc.)
• 💻 Computer Accessories (mice, keyboards, cables, storage, etc.)
• 🥕 Grocery & Daily Essentials (vegetables, dry fruits, pantry items)

📦 3. Return Eligibility Criteria

Return eligibility varies by category:

Clothing & Fashion

• ✅ Returns accepted within 3 days of delivery
• ✅ Item must be unused, unwashed, and with original tags intact
• ❌ No returns for innerwear or customized stitching

Mobile & Computer Accessories

• ✅ Returns accepted within 3 days for manufacturing defects or dead-on-arrival products
• ✅ Item must be in original packaging and condition
• ❌ No return for items damaged by misuse or mishandling

Groceries

• ✅ Return accepted only in case of damaged, spoiled, or expired items
• ✅ Must be reported within 24 hours of delivery
• ❌ No return for perishable items unless damaged

📸 4. Proof Required for Return

To process a return, you must:

• 📷 Share clear photos/videos showing the issue
• 📅 Mention the date of delivery and order ID
• 📞 Contact the store directly within the return window

🔁 5. Return Process

1. 1️⃣ Customer contacts the store via WhatsApp or phone with proof
2. 2️⃣ Store verifies the claim and approves the return (if eligible)
3. 3️⃣ Customer returns the item to the store directly or schedules pickup (if applicable)
4. 4️⃣ Store processes refund or replacement

💸 6. Refund Policy

All payments are made directly to the store, and refunds (if applicable) will also be processed by the store. We do not hold customer payments on our platform.

• ✅ Refunds are made via UPI or cash within 3–7 working days (as per store policy)
• ❌ We are not responsible for any delay in refund due to incomplete communication with the store
• 💬 Customers are advised to follow up directly with the store for any refund issues

⚠️ 7. Non-Returnable Products

Some products are not eligible for return or refund:

• ❌ Opened or used grocery products
• ❌ Custom-stitched clothing
• ❌ Personal hygiene items (e.g., masks, socks, undergarments)
• ❌ Products sold under clearance or final sale

🛑 8. Store’s Right to Decline Return

Each store reserves the right to decline a return request if:

• ➡️ Product has been used or tampered with
• ➡️ Return is requested after the eligible period
• ➡️ Proof of defect or issue is not valid or sufficient

📬 9. Customer Responsibilities

• ✅ Check the product at the time of delivery (especially groceries)
• ✅ Keep receipts, screenshots, and confirmation messages
• ✅ Do not misuse return/refund policy to exploit stores
• ✅ Follow respectful communication with delivery agents and sellers

📢 10. తెలుగులో – రిటర్న్ & రీఫండ్ సమాచారం

• ✅ మీరు తీసుకున్న వస్తువు లోపంగా ఉన్నా, 3 రోజుల్లో స్టోర్ కి పంపండి
• 📦 Grocery లు 24 గంటల్లో complain చేయాలి (damaged/expired)
• 📲 ప్రతి రిటర్న్ కి మీరు ఫోటోలు షేర్ చేయాలి
• 💰 Refund లు స్టోర్ నుండి నేరుగా వస్తాయి (platform collect చెయ్యదు)

📞 11. Support & Escalation

In case of any issue:

• 📲 Contact the store from whom you purchased the item
• 📞 For unresolved issues, contact platform support at: +91 9492620142
• 📧 Or email us at: chardho2@gmail.com

✅ 12. Agreement & Updates

By placing an order, you agree to the terms mentioned in this Return & Refund Policy. We reserve the right to update this policy at any time. All changes will be posted here with a new effective date.